Chatbot for Hotels
A quick definition to whom doesn’t know already what a Chatbot for hotels is: It’s basically a virtual assistant that respond by message to frequent questions and doubts about your business AND can process a booking online.
It already exists in the market and sometimes on the website of your competitor, but the market is still experimenting the solutions and the way to manage it. The right time to start your chatbot is now.
Some Hotels use Chatbot just “to have a chatbot” and push some simples data for the customers. Other Hotels however, see it like a real possibility to reduce the work of the receptionist and focus on the customers.
You can put us in the second group
Indeed, we trust totally in the power of Chatbot and we are actually working to launch a “hospitality focused Chatbot” for 2019. Also, if you want to be informed about the first free release: Register here.
Think about the potential
As informed in the report of the Business Insider, experts predict that by 2020, 80% of enterprises will use chatbots.
Centralize messages.
You can regroup messages from different sources: SMS, WhatsApp and Messenger on only one platform.
Today, we receive solicitations from every canal and sometimes you just spend your day just to open and close every site or app. What if you could regroup and automatize this task?
That’s exactly the duty of a chatbot and what make its strength.
Kill the language problems.
Ask a question to your receptionist in English, switch in German and finish in French, a bit tricky right? But that’s also another strength of your chatbot, he can easily switch from one language to another.
Be Customer centric.
Having “someone” dedicated at 100% to your customers is real plus for your Hotel. Furthermore, It is designed for the only task of helping your prospect to find easily the information needed.
Give Instant and Non-stop answer.
A big advantage of this kind of solutions is the dynamic and constant conversation generated at 12h, 20h or 00h with or without someone at the reception. Indeed, does the customer really need to wait that someone answer to his e-mail?
Because who know… At the same time, with another hotel, someone or “something’ else is answering directly to each question.
In conclusion
In conclusion, we can consider chatbot for hotels useful.
Indeed, It can be an expensive cost for small structures and a bit scary to invest in it. However, investing in a Chatbot give you more free time to work on the best guest experience possible and at the end, a high rate of rentability.
Finally, keep in mind that you need to outsource the normal and low valuated activity and focus on the one that create more results for your business!
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